Refund & Exchange Policy – Hijabee

At Hijabee, customer satisfaction is our priority. Please read our Refund & Exchange Policy carefully before placing an order.

Exchange Policy

We offer a 7-day exchange policy from the date of delivery.

You may request an exchange if:

• You receive a damaged or defective product.
• You receive the wrong item.
• The size received is different from the size ordered.

Exchange Conditions

• The item must be unused, unwashed, and in its original condition.
• Original tags and packaging must be intact.
• Exchange requests must be made within 7 days of receiving the order.
• Customers must provide clear pictures/video of the issue.

Refund Policy

We only offer refunds in the following cases:

• The ordered item is out of stock after payment.
• A wrong item is delivered and a replacement is unavailable.
• A damaged product is received and an exchange is not possible.

Approved refunds will be processed within 5–7 business days.

Non-Refundable & Non-Exchangeable Items

The following items are not eligible for refund or exchange:

• Products damaged due to misuse or improper handling.
• Items returned without original tags or packaging.
• Products returned after the 7-day exchange period.
• Change of mind after order confirmation.

Order Cancellation

Orders can be cancelled within 12 hours of placement. Once an order has been processed or shipped, cancellation may not be possible.

How to Request an Exchange or Refund

Contact our customer support team with:

• Order Number
• Name
• Clear photos/video of the product
• Reason for exchange/refund

We will review your request and respond as soon as possible.

Thank you for shopping with Hijabee. We appreciate your trust and support. 💖